Your technology investments have a huge Impact. Choose wisely and reap the benefits.
Key Takeaways:
- The risks to your business from the wrong solutions are dire
- You will probably lose customers and your best employees
- Productivity suffers
- You will have openings for cybercriminals
Choosing the right technology for your company creates a smooth-running operation that improves productivity, increases employee engagement, and boosts your bottom line. The wrong choices can do the opposite, causing frustration, aggravation, lost hours, and opportunities to increase revenue.
It seems like everyone today is a technology “expert.” A fellow business owner recommends one thing. Your Gen Z kid suggests something else. And every provider touts their product as the best. Neither you nor your IT team understands some of the specs. But it looks good, so why not try?
What you don’t understand can cost time, money, resources, and more. That’s a lot to risk, especially for small-to-medium-sized businesses (SMBs). Every penny counts. So, when you’re asking, “How do I know if I’m getting the best IT advice?” There's only one logical place to turn: an IT managed services provider.
What happens when you follow the wrong IT advice?
Choosing the wrong technology or following bad advice puts your business at risk. Here are a few things you'll see internally:
- Downtime can increase, which lowers productivity
- IT repair fees start to all add up – Instead of investing in propping up bad tech, you could be spending money on better services
- Competitors get ahead of you – It's a challenging business environment, and you need every tool at your disposal to stay relevant
- Employee morale lowers – It only makes sense to give your staff what they need to do their jobs efficiently with no complex workarounds and no breakdowns
- Cybercrime increases, exposing your network to hackers – Statistics don’t lie: 43% of all data breaches involve SMBs, 40% suffered a minimum of eight hours of downtime, and 83% of SMBs don’t have the money to recover
Bad IT advice doesn’t just affect your internal team. You may think you have it all together, but your customers know differently. Your choice of technology impacts your customers, who expect a certain level of expertise. If you don’t provide it, they’ll go to your competitors who do.
- 65% of buyers say they have switched brands because of a poor customer experience
- 78% of customers have abandoned a purchase because of poor customer service
- Consumers are more connected than ever, and 40% say word-of-mouth affects purchasing decisions
If your employees must cast about for information, or you give customers the oft-heard excuse, “I’m really sorry – my computer just crashed,” the outcome will be terrible. So, what are the benefits of getting expert IT advice?
What happens when you get IT advice from the right source?
Every business is unique and has its own processes, but businesses that implement the correct technology for their organization find that:
- Communication is enhanced
- People become more productive and efficient, and morale increases
- Manual tasks are automated
- Proactive monitoring means robust cybersecurity
Plus, you save time and money, achieve more with less, and have the data you need to make sound business decisions – instead of spending money on fixing unfixable things.
You’ll also find excellent customer service powered by the right technology and has a great ROI.
- 86% of buyers say they’ll pay more for products and services if they have a great customer experience
- Good customer service turns 86% of your customers into brand champions
- 93% of our customers will make repeat purchases if you offer excellent customer service
- You can grow revenue up to 8% when you prioritize the customer service experience
Now that we understand the risks of bad IT advice, it’s time to discover where to get the IT advice, support, and oversight you need to keep your organization running well.
IT advice from experts who live and breathe IT
Partnering with an expert IT managed service provider (MSP) offers the solution to all your headaches. High-quality MSPs have a staff of trained experts whose entire job is to empower their customers with exactly the right technology for their organization. Technology that does what it’s supposed to, works when it’s supposed to, and creates the automation and efficiencies that mark modern business.
The right MSP will work with you to build a long-term IT strategy and adapt as your business scales. They will also provide the following:
- Routine system upgrades
- Automation and self-healing technology
- Root cause analysis and issue resolution
- Cybersecurity planning and monitoring
- 24/7 system monitoring
- Fast response time
An MSP can work with your internal IT department or take over day-to-day tasks while your staff works on other initiatives that help make you money. You don’t have to live stuck in the past or not working.
Endsight is the answer to, “How do I know if I'm getting the best IT advice?” We’ll ensure that your systems operate effectively and that your technology investments align with your business goals. We have a 5-minute response time, a 50-minute average issue resolution time, plus a 98.8% customer satisfaction rating. Reach out today!
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