You select the package you need today confident that it can flex to meet your needs tomorrow.
Endsight offers various packages that include a combination of a monthly fee and variable hourly fees. Each package is detailed below, but regardless of whether the service is provided more buffet-style (all you can eat) as part of the monthly fee or more à la carte as an hourly engagement, we deliver the exact same services at the same quality level. The difference lies solely in the variability of the economic structure of the packages.
You choose the variability that best suites your needs
Plans with a higher monthly fee include more buffet-style services as part of the recurring fee, offering greater financial predictability. In contrast, plans with a lower monthly fee have more services billed hourly, providing more flexibility but potentially leading to higher variability in monthly IT costs.
Choose the plan that best fits your needs and budget, balancing the predictability of recurring monthly fees with the flexibility of hourly billing.
Monthly Package Pricing From $60 - $350 per user
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Manage IT Support Packages
Base
Monthly Fee | Buffet Style
- Essential Cyber Security
- Automated Sys Admin.
- Endpoint Detection & Response
Hourly Fee | A la carte
- Manual Systems Administration
- IT Strategy
- Server & Infrastructure Support
- End-User Help Desk Support
- IT Projects
- Apps, Analytics & A.I. Services
- Advanced Cybersecurity Services
- Recurring, Scheduled Days
Maintenance
Monthly Fee | Buffet Style
- Essential Cyber Security
- Automated Sys Admin.
- Manual Systems Administration
- IT Strategy
- Endpoint Detection & Response
Hourly Fee | A la carte
- Server & Infrastructure Support
- End-User Help Desk Support
- IT Projects
- Apps, Analytics & A.I. Services
- Advanced Cybersecurity Services
- Recurring, Scheduled Days
Unlimited
Monthly Fee | Buffet Style
- Essential Cyber Security
- Automated Sys Admin.
- Manual Systems Administration
- IT Strategy
- Server & Infrastructure Support
- End-User Help Desk Support
- Endpoint Detection & Response
Hourly Fee | A la carte
- IT Projects
- Apps, Analytics & A.I. Services
- Advanced Cybersecurity Services
- Recurring, Scheduled Days
Unlimited +
Monthly Fee | Buffet Style
- Essential Cyber Security
- Automated Sys Admin.
- Manual Systems Administration
- IT Strategy
- Server & Infrastructure Support
- End-User Help Desk Support
- IT Projects
- Endpoint Detection & Response
Hourly Fee | A la carte
- Off Agreement Work
- IT Projects
- Apps, Analytics & A.I. Services
- Advanced Cybersecurity Services
- Recurring, Scheduled Days
| Standardized Rates | Rate Per Hour | Effective Date |
|---|---|---|
|
Standard
|
$182
|
January 1, 2024
|
|
Sr. Engineer
|
$235
|
January 1, 2024
|
| Onsite & Consulting Rates | Rate Per Hour | Effective Date |
|---|---|---|
|
Standard (Scheduled Onsite Support)
|
$155
|
January 1, 2024
|
|
Sr. Engineer (Scheduled Onsite Support)
|
$215
|
January 1, 2024
|
|
Applications, Analytics & A.I. Consulting
|
$265
|
January 1, 2024
|
|
Cybersecurity Consulting
|
$300
|
August 1, 2024
|
All hourly work is billed in 15 minute increments.
Onboarding Project | Billed as a fixed project
Onboarding is a crucial step for every client, ensuring a smooth transition. Structured as a fixed-fee project, we document your infrastructure, deploy essential management tools, conduct an audit, and provide user orientation. Plus, we deliver urgent recommendations to address any critical issues identified during the process.
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Q&A
How do you price your Security Services?
Our security services are as unique as the challenges they address, making it difficult to offer a flat price. We work from a standard hourly rate for Security Consulting, but the best way to understand the cost of your project is to contact us directly. We’ll take the time to discuss your specific needs and provide a tailored estimate that aligns with your goals.
How do you price your Analytics, Automation and A.I. Services?
Just like with our security services, pricing for Analytics, Automation, and A.I. services depends heavily on the specifics of your project. We base our work on a standard hourly rate, but with so much variability in requirements, the best way to get a clear estimate is to reach out to us. We’ll be happy to discuss your project in detail and provide a tailored quote that aligns with your objectives.
How do your prices compare to your competitors?
At Endsight, we’re positioned on the premium end of the spectrum when it comes to Managed Service Providers. Why? Because we deliver more—both in terms of service and quality—than most other options out there. Our clients don’t just choose us for the basics; they choose us because we consistently meet or exceed expectations. Curious why so many trust us with their IT needs? Click here to learn more.
Do you charge travel fees?
Do you have an hourly only plan for IT support?
We don’t offer an hourly-only plan for IT support. Our focus is on providing comprehensive, ongoing support that ensures your systems run smoothly and securely—unfortunately, hourly just won’t allow us to do that. In most situations, one of our current packages offers the flexibility and coverage needed to suit your needs. We’d love the chance to discuss it with you.
Can I get a custom IT support package?
We’re always open to discussing your unique needs, but our existing packages are designed to be flexible enough to cover most situations. Just like with our hourly plans, our goal is to provide comprehensive, ongoing support that ensures everything runs smoothly. Custom packages might seem appealing, but they can often miss the mark on delivering the consistent level of service we pride ourselves on. Still, we’d love to chat about what you’re looking for and see how we can help.
Do you charge additional fees?
Yes, there are additional fees, and these vary depending on the structure of your agreement. For example, help desk support might be an additional charge in some packages, and project work can also incur extra fees. Additionally, whenever we procure hardware or software on your behalf, there’s always an associated cost. We aim to be transparent about these details, so feel free to reach out if you’d like to discuss how these fees might apply to your specific needs.
Why do you charge for onboarding?
Onboarding fees are essential because they help you get the Endsight experience you’re paying for. This fee funds the entire onboarding project and supports our top-tier talent, making sure your transition is well-managed and smooth.
Here’s the thing: without this fee and the structured process it funds, two major risks come into play. First, we can’t promise a smooth onboarding experience. Second, if we’re not disciplined about this—like many of our competitors—we run the risk of bringing you on board in a way that could cause frustration for you and disrupt other clients.
We’ve honed this process over time, and it all starts with making sure onboarding is properly resourced and funded. Without that, the outcome becomes uncertain, and frankly, we’d rather lose your business than compromise on this critical step.
Every client pays for onboarding upfront. It’s not anyone’s favorite line item, but once it’s done, everyone’s glad it’s there. This isn’t just about setting you up for success—it’s about maintaining the level of service all our clients rely on. We won’t break our commitment to them, and if you become a client, we won’t break it for you either.
What about your other services?
Not every service slots neatly into a package, and not every client needs everything we offer. Hopefully, this page gives you a solid starting point, but some things are better hashed out in a conversation to make sure you’re getting what really matters.
If you’re wondering about the cost of a specific service or how our pricing works for your situation, let’s talk. We’re here to give you the clarity you need and make sure you’re getting the most bang for your buck.