Key Takeaways:
Attorneys and their support staff need effective IT systems management, but if you’re a small firm, the probability of having a robust internal IT department is low. Hiring an IT Managed Services Provider (MSP) for small to medium-sized firms is the most efficient and cost-effective option.
Cybersecurity is essential for law office IT management but takes superior expertise. Law firms have become prime targets for cybercriminals who want to expose, sell, or otherwise steal confidential information. Digitalizing law firms’ sensitive documents and the increasing sophistication of online criminals raises risk.
Discover the benefits of using an MSP for IT support and security, along with payment options to consider.
IT support is commonly thought of as providing help desk support to employees via phone or in person. However, IT support is much more than help desk support using software applications or devices. IT support is critical for securing and protecting business, user, customer, and employee data from unauthorized access.
IT support services include:
IT support is a major undertaking that requires skilled and specialized staff. The critical nature of an IT system makes IT support the single most important business operation.
Quality legal advice is critical to winning a case. In the same way, quality IT support makes the difference between meeting business commitments and having cybersecurity issues that cause the firm to pay fines and manage a loss of customer trust and brand reputation.
The consequences of poor IT support include:
Regardless of the size or type of business, IT support is critical for growth and survival. Many law firms rely on IT MSPs for cost-effective, thorough, high-quality support.
The good news is MSPs have various pricing plans to meet nearly any firm’s operational needs and budget restrictions. The problem is the varied pricing models that make getting a specific figure impossible without first having an MSP assess the firm's IT support needs and requirements. It doesn’t make sense to pay for IT support and not know what you’re paying for or the results you’ll get. With an MSP, you get scalable, quality, and cost-effective pricing based on your needs.
Common IT support pricing models include:
The best option is typically the fixed fee for defined services and service levels. The benefit of a fixed fee is the price is stable. However, the trick is ensuring all the IT support services needed are included in the fixed fee. Another solid option is the pay-per-use. By paying for only what you use, you get the services required at a scalable amount. Even if the overall price varies depending on the IT support circumstances each month, you can easily scale it up or down.
There are many benefits to using an MSP for IT support services, including:
IT support is critical to all businesses in the modern world. The value of the business, user, and customer data is high, as is the risk of stolen or compromised data. Data breaches and other security incidents can cause financial losses, hits to your good reputation, and more.
The technology in business systems runs our world. Most business data is stored and communicated digitally. The same with business communications via email, phone, text, or SMS systems. Everything critical to a business is digital and usually connected. Whenever systems are connected, they are vulnerable to cyber security attacks. Keep your business moving positively and leverage an MSP for IT support, including vital and continuous security practices and monitoring.
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