Key takeaways:
At Endsight, we are an award-winning managed IT services provider (MSP). We’ve provided strategic technology support solutions since 2004, offering an exceptional operational experience to mission-driven small to medium-sized businesses in all industries.
We combine trained IT professionals with sophisticated automation and remote management tech to create reliable networks that enable business success and growth.
We’ve made our own strategic investments – building a full-service company with a dedicated client strategy team and a state-of-the-art Network Operations Center with a sizeable staff of expert technicians.
The Endsight difference can be seen in our daily operations. Our team is committed to achieving operational maturity and strives for continuous improvement. To facilitate this, we offer our staff a career path not available to many in our industry. This means our experts are hard-working, creative, and solution-driven.
Endsight manages our client’s computer networks the same way a Fortune 500 company would manage its global infrastructure. For two decades, we've helped hundreds of businesses just like yours eliminate the hassle and anxiety of poorly managed technology.
A successful IT management strategy can only come from viewing the technology ecosystem as a whole. That’s why we take a holistic approach to IT management. Without an excellent strategy, precise project execution, proper configuration, and systems administration, support is an illusion. We provide comprehensive support for your mission when we fulfill ours.
Because of our holistic view that implements strategy, projects, and proactive maintenance, our customers have fewer than half of the issues than the industry average. The average is 1.2 per user per month, but Endsight clients average 0.3 per user per month for those who follow our strategic recommendations and use our maintenance services. Here's more proof:
Everything begins with strategy. Without it, we’re both operating blind.
When you choose Endsight, you’re assigned a Technical Account Manager (TAM) who, if permitted, can assume the role of your company’s fractional chief information officer. Your TAM is responsible for strategy and preparation with an eye toward the long term, working with you to develop an accurate and predictable IT budget that fits your business needs.
We know that unexpected problems are the most expensive to solve. We work with you to identify your needs and establish your budget. And once we establish that budget, together we stick to it. We even have an agreement type that can remove most of the variability and smooth your costs out by including it as part of your recurring monthly payment.
At Endsight, our commitment to exceptional network management and support is exemplified through the role of your account specialist. This specialist is your go-to escalation point for reactive support needs, offering a personalized and responsive service level. Here's what sets your account specialist apart:
While your Account Specialist focuses on reactive support needs, At Endsight, we believe open and frequent communication is crucial to ensure you receive the ultimate service and value.
As technology evolves, so will your network. This requires updates to existing technology or, in some cases, replacing it. Finding the right tech at the right price is a difficult task. We take that job off your shoulders and serve as the middleman between you and our technology partners.
First, we search our technology inventory and then consult our vendor partners to order anything we don’t have on hand.
We’ll let you know ahead of time if new equipment will help solve any of your IT issues, and draft an invoice your TAM will discuss with you during your strategy meeting.
Ironclad security begins with your people. Cybercriminals know they can use your computer users to get their dirty hands on your network. They use social engineering to gain their trust. Next, the user clicks on a button or link or visits a website, and the damage is done.
Anyone can become a victim of social engineering. That’s why Endsight trains your employees on attack detection and prevention and what to do when encountering them.
Endsight was born from the idea that small organizations deserve enterprise-level IT. Creating value for our customers is true north, and activities that do not create value are wasteful, or, as the Japanese say, Muda.
We have a deep understanding of how our work affects your work, so we build systems that not only work but achieve predictable outcomes.
We believe in continuous improvement, and that getting it right is more important than being right. By caring for our purpose to help others thrive, we create value that leads to mutual success.
Your business deserves the best. Your business deserves Endsight. Reach out today, and let’s get started on your free IT assessment.