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A Servant’s Heart: The Key to Providing an Excellent Customer Experience
For outsourced IT, meeting customers' rising expectations means profoundly understanding them. Possessing a “servant’s..
The Impact of Cognitive Bias on IT Strategy
Exposing the Incompatibility of Exponential Growth with Human Understanding and Network Survival Cognitive bias isn’t..
What the WWII B17 Bomber Can Teach Us About Quality Control
The B17 Bomber became legendary during WWII. But it didn’t start that way: The planes were crashing because the landing..
Cybersecurity Countermeasures in the Wake of Ransomware Attacks
The following blog post is an open letter to every Endsight customer, sent recently. We are providing this for public..
Relationships Might Be Your Biggest IT Problem
When prospective customers call us in to discuss the problems they are having with computers, the issues are..
Can IT Managed Services Make Your Firm Healthier?
Last year, I read Pat Lencioni’s book, The Advantage. The Advantage is my favorite thus far of the nine Lencioni books..
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